Essential Remote
For smaller sites that need basic remote checks, advice and a monthly engineer-led report.
- Secure remote access
- Basic alarm review
- Remote BMS support
- Monthly report
- Email support
Typical response: working-hours support.
Remote Building Intelligence
Remote Building Intelligence Packages
Support tiers for simple remote support, energy monitoring, 24/7 protection and mission-critical environments such as pharma, medical, museums and live broadcast spaces.
Choose the support level around the risk of the site
Packages can be quoted by site size, number of points, support hours, report depth and criticality.
Remote Plus
For offices, schools and commercial buildings that want comfort and energy monitoring.
- Everything in Essential
- Energy waste checks
- Weekly alarm review
- Schedule and runtime checks
- More detailed report
Typical response: faster working-hours response.
24/7 Protect
For sites needing out-of-hours support, alarm response and critical plant monitoring.
- Everything in Remote Plus
- 24/7 alarm response
- Emergency escalation
- Priority remote diagnosis
- Monthly performance and risk report
Typical response: 24/7 remote response by agreement.
Mission Critical
For pharma, medical, museums, broadcast, data rooms and sensitive environments.
- Everything in 24/7 Protect
- Critical-condition monitoring
- Optional LoRaWAN sensor layer
- Priority escalation
- Compliance-style reports
- Event support options
Typical response: fastest agreed response for critical alarms.
Response time wording
Response times should be confirmed in each customer agreement. Remote response can be worldwide, but physical attendance depends on site location, site access and available local contractors.
LoRaWAN wireless sensor add-on
Any package can be strengthened with LoRaWAN sensors where the site needs more room, health, comfort or energy data without major wiring works.
Survey layer
Temporary wireless sensors to prove comfort, air-quality or energy issues before quoting larger upgrades.
Permanent monitoring
Ongoing wireless data points feeding dashboards, alarms, monthly reports and yearly improvement plans.
Yearly intelligence
After 12 months, the added sensor evidence helps rank which areas should be improved first and why.