Critical alarm
Fastest response, used for plant failure, critical environment breach, data room over-temperature or urgent operational risk.
Remote Building Intelligence
24/7 Remote BMS Support
Day-and-night remote BMS alarm response and engineering support for customers who need faster visibility of faults, comfort issues and plant problems.
Buildings do not only fail during working hours
The 24/7 support option gives customers remote alarm review and BMS engineering help outside normal hours, including weekends and bank holidays where agreed.
- AHU, boiler, chiller and pump fault review.
- Controller offline and network fault checks.
- Sensor, valve, damper and actuator issue review.
- Schedule, occupancy and plant enable checks.
- Comfort complaint investigation.
- Escalation to the site contact, duty manager or contractor.
Response levels by package
Exact times are confirmed per contract, but the structure can be sold like this.
High priority
Used for repeated alarms, wider comfort impact, high energy abnormality or important equipment needing action soon.
Standard issue
Used for routine checks, monthly-report findings, minor comfort issues and improvement recommendations.