Facilities managers
Comfort complaints, alarms, schedules, plant runtime, graphics and evidence for decisions.
Remote Building Intelligence
Remote Building Intelligence
24/7-ready remote BMS, energy, comfort and critical-environment support for buildings worldwide, with engineer-led reports and package options that scale with site risk.
Global remote BMS support built around real engineering
This section brings together secure remote access, Niagara / Tridium support, alarm response, energy monitoring, critical-condition protection and monthly engineer-led reporting.
24/7 BMS support
Remote fault checks, alarm review, controller status checks, plant operation support and escalation for customers who need cover outside normal hours.
Energy waste alarms
Automated rules can highlight plant running out of hours, abnormal baseload, heating/cooling conflict and equipment using energy when it should not be.
Critical environments
Monitoring for pharma, medical, museums, galleries, data rooms, orchestral spaces, music venues and other areas where stable conditions matter.
Multi-building estates
One secure central view can combine multiple buildings, LoRaWAN sensors, BMS data, alarms and reports while working alongside the customer’s IT team.
Worldwide remote support route
Remote Building Intelligence can be discussed for sites outside the UK where approved access, clear scope and suitable local support are available. An initial visit or documented site setup is agreed first, then suitable reports, reviews, callouts and optimisation can continue remotely.
Site visits are still part of the plan
For ongoing support, one planned visit per year is a sensible baseline where practical. Larger or critical sites may need weekly, monthly or more frequent site attendance by agreement.
Visualise, control and report
Dashboards and central systems built around customer risk
Remote Building Intelligence can include custom graphics, animated energy dashboards, LoRaWAN wireless sensor views, multi-building dashboards and IT-aligned secure access throughout the contract period.
Custom graphical views
Bespoke dashboards for plant, floorplans, energy, LoRaWAN sensors, critical areas and report evidence.
Multi-building central system
One secure view for estates, campuses and customers with many buildings or occupied areas.
Secure IT-aligned support
Remote access, updates, permissions and support managed alongside the customer’s IT team.
Designed to be configured around the customer
A small office may only need remote checks and a monthly report. A pharmaceutical, medical, museum or live broadcast site may need 24/7 alarms, faster response and critical-condition reporting.
- Remote-only support for smaller sites.
- Remote plus site-team support for customers with in-house maintenance staff.
- Remote plus local contractor support for worldwide customers.
- LoRaWAN wireless sensor layers where extra health, comfort or energy evidence is needed without heavy wiring works.
- One secure central system for customers with multi-building occupancy or estate-wide reporting requirements.
- Support alongside the customer’s IT team for access methods, permissions, security requirements and ongoing updates during the contract period.
- Full 24/7 monitoring for high-risk or high-value environments.
- Event-based monitoring for live broadcast, music and performance spaces.
Core services
Each customer can take a single service, combine several services, or move onto a complete protection package.
24/7 Remote Support
Alarm response, remote checks, site contact escalation and out-of-hours support by package level.
Energy Monitoring
Energy alarms and month-by-month engineering review to find wasted plant runtime and abnormal use.
LoRaWAN Sensor Networks
Wireless health, comfort and energy sensors that reduce wiring cost and add the data needed to pinpoint problem areas.
Critical Environments
Temperature, humidity, pressure, CO₂ and plant-status monitoring for sensitive areas.
Broadcast Comfort
Pre-event and live-environment support to keep presenters, guests and production users comfortable.
Monthly Engineer Reports
A human-led site review of the full month’s alarms, trends, sensors and plant behaviour.
Multi-Building Central System
Estate-wide monitoring and reporting for customers who need one secure central system across multiple buildings, delivered with IT-team cooperation.
Savings Bundles
Customers taking more services can receive better value than buying each item separately.
Turn this into a support plan
Start with the site size, platform, remote-access method, critical areas, support hours and reporting needs.