Remote only
Best for smaller customers who need remote checks, advice, alarm review, trend review and monthly reporting.
Remote Building Intelligence
Configured Support Options
Different ways to configure remote BMS support, from remote-only advice through to 24/7 monitoring with local contractor escalation and live event cover.
Flexible configurations
Not every customer needs the same setup. These options let the support package match the building, budget and risk level.
Remote + site team
Best where the customer has maintenance staff. Remote diagnosis is provided with clear instructions for site checks and resets.
Remote + local contractor
Best for worldwide customers. The remote engineer diagnoses the issue, then guides or briefs a local contractor.
Full 24/7 monitoring
Best for important sites. Alarm response, escalation and monthly risk reporting are configured around critical plant and areas.
Event-based monitoring
Best for broadcast, music, theatre and live media spaces needing pre-event checks and live support windows.
LoRaWAN sensor layer
Best when extra health, comfort or energy data is needed without heavy wiring. Can be temporary for surveys or permanent for reporting.
Multi-site estate support
Best for customers with several sites. Use consistent alarm standards, reporting, naming and monthly estate-level findings.
What changes by configuration?
- Support hours and response level.
- Which alarms are reviewed immediately.
- Which site contacts are called and when.
- Whether local contractors are included in the escalation path.
- How detailed the monthly report needs to be.
- Whether LoRaWAN sensors are needed to fill data gaps without extra wiring.
- Whether critical areas need tighter limits and separate reporting.